Refund & Cancellation Policy | Sri Vanya Exports

Effective Date: 1 January 2024 | Last Updated: 1 October 2026

This Refund and Cancellation Policy applies to all commercial orders, trade contracts, and transactions executed between Sri Vanya Exports ("Seller") and its global buyers ("Buyer"). Given the nature of international bulk agricultural commodity trade, where production, processing, and logistics are initiated upon contract confirmation, specific conditions govern the eligibility for cancellations and refunds.

Important Notice for B2B Buyers Sri Vanya Exports operates exclusively in bulk business-to-business (B2B) agricultural commodity trade. All orders involve contractual commitments with processing, packaging, and logistics pre-initiated upon payment. Please review this policy thoroughly before executing a purchase order.

1. Order Cancellation by the Buyer

Cancellation timelines and applicable refund percentages are as follows:

Cancellation Timing	Refund of Advance Payment	Deduction / Penalty
Within 48 hours of PI acceptance (no processing started)	100% Refund	Nil
Within 7 days (processing initiated, packaging not started)	70% Refund	30% processing & administration cost
After 7 days (packaging/labelling begun or goods reserved)	0–30% Refund	Full processing, packing, and opportunity cost retained
After Bill of Lading issued (goods shipped)	No Refund	Full contract value is non-refundable once goods are dispatched

All cancellation requests must be submitted in writing via email to info@srivanyaexports.com. Verbal or WhatsApp-only cancellations will not be accepted as formal notice.

2. Cancellation by Sri Vanya Exports

In rare cases, Sri Vanya Exports may be required to cancel or suspend an order due to: force majeure events (natural disasters, government export bans), unavailability of contracted stock due to crop failure or quality failure at source, or failure of the buyer to provide required import permits or banking documentation within the agreed timeline. In such cases, 100% of any advance payment received will be refunded to the Buyer within 15 business days via SWIFT wire transfer.

3. Quality Disputes & Claims

Quality claims must be submitted within 7 days of arrival of the cargo at the destination port, supported by an inspection report from an internationally accredited agency (SGS, Bureau Veritas, or equivalent). Claims submitted without a third-party inspection report will not be processed. Accepted quality claims may result in a partial credit note, replacement cargo in the next shipment, or a negotiated partial refund — determined on a case-by-case basis.

4. Refund Processing Timeline

Approved refunds will be processed within 10–15 business days via the same payment method used for the original transaction (SWIFT T/T or L/C). Refunds are denominated in the original invoiced currency. Sri Vanya Exports is not liable for currency conversion losses or international bank transfer fees incurred during the refund process.

5. Non-Refundable Items

Custom-labelled, private-label, or buyer-branded packaging orders
Phytosanitary and fumigation certification charges
Third-party pre-shipment inspection fees
Documentary credit (L/C) establishment charges
Ocean freight and port handling charges once booking is confirmed

6. How to Raise a Cancellation or Refund Request

To initiate a cancellation or refund request, please write to us with your:

Company name and full contact details
Proforma Invoice (PI) number and date
Reason for cancellation or nature of the claim
Supporting documents (if applicable: bank receipt, inspection report, photographs)

Email: info@srivanyaexports.com
Phone / WhatsApp: +91 9034878199
Office Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST